SmartLine Restaurant Wait List Manager and Marketing App

No more outdated pen and paper waitlists or costly buzzer systems. SmartLine® is an effective and affordable waitlist and reservation management app that can help improve the productivity and profitability of your establishment. SmartLine® promptly seats waiting guests with customizable engaging text message alerts and acts as a marketing tool by discretely promoting menu items or directing guests to the bar.

SmartLine’s ground-breaking feature, CharityWait™, helps restaurants be socially responsible by allowing them to support their favorite charitable causes. CharityWait™ also provides an opportunity to reach new customers through our charity partner network. Build loyalty with these new customers by supporting national and local causes just by using the CharitWait feature in SmartLine. Learn more by seeing “What’s new?” below.


Features:

• Easy-To-Use: Manage walk-ins, reservations, and call-ahead parties with 1 easy-to-use screen.

• Improve Waiting Guest Management: Send up to 5 pre-set one-click text messages that you customize. This feature engages guests and better manages where they should wait which relaxes their expectations during their wait. You can stage guests with shorter waits closer to the host for quicker seating response times and keep guests with longer waits in a better mood by providing wait time and line placement updates.

• Guest Web App: The smartphone consumer browser app allows your guests to view their place in line, see your menu, and notify the host if they decide to leave the line. Guests don’t have to download another app, it’s seamlessly integrated into the custom text message your host sends. For participating restaurants, guests can also access the CharityWait feature.

• Party Management: Easily view and filter waiting parties by priority, size, and status (checked-in/call ahead) to efficiently determine which party to seat next during extremely busy waiting periods.

• Multiple iPad Sync: Hosts and managers can work together to add, alert, cancel, and seat waiting guests from multiple locations within your establishment.